Customer Service

Quality

Cushy Surgical co works very hard and have a strict QA department to make sure each instruments is excellent and works as it should be. Highest quality is our policy. Each Instrument is examined various times to make sure our customers get the instruments that is ready to be used without any trouble. Satisfaction Guaranteed.

Ordering

Orders can be placed by email, telephone, Whatsapp, Skype invoice is Issued according to prices we agree. Online orders can be placed also by selecting products and sending them to us we will either send you a quotation or prices will be mentioned on our website for registered users. For ordering email at info@cushysurgical.com

Pricing &

Prices are always changing please confirm Prices unless we agree on some prices for a period of time. Prices also depend on the quality of Instruments customers want to buy.

Promotions

We at Cushy always try to give maximum to our customer with promotions like cash discounts free shipping and even free gifts send your order at info@cushysurgical.com to find out which offer is going on these days.

Payment

Payment should be made to our bank account mentioned on invoice once the invoice has been issued. Without payment order is not confirmed. Delaying the payment also means delivery time being extended as stock items may be sold to other customers.

 

Shipping & Delivery

All orders are shipped once the payment for Issued invoice has been made unless otherwise specified. Cushy holds no responsibility for items damaged by Shipping company unless it was because of bad packaging. Insurance can done for all orders and must be inform when placing an order to avoid any trouble before shipping. Insurance is paid by Buyer.

Returns & Replacements

All reusable items have one year warranty and Disposable Items 3 Years Shelf life warranty. If there is a mechanical defect or problem in any instruments it will be replaced by a new instruments or same item will be repaired. Shipping will be on Buyers.

Privacy & Security

Customers privacy is our priority.